Here you will find all information about shipping & returns.

 

SHIPPING

Allgemeine Versandinformationen

Der Versand A Post ist kostenpflichtig CHF 1.50 und wird innerhalb der Schweiz und des Fürstentums Liechtensteins durch die Schweizer Post (2-3 Werktage) geliefert.

For shipping outside Switzerland andFürstentum Liechtenstein may take up to 10 days and costs 4.00 CHF

Der unversicherte Versand A-Post Versand ist für CHF 1.50 in der Schweiz. In EU Länder 4.00 CHF. Es wird darüber hinaus eine Transportversicherung + mit Sendungsverfolgung für einen Aufpreis von 3.00 CHF in der Schweiz,Principality of Liechtensteinand 6.00 CHF offered to EU countries.More information can be found at Delivery and Shipping Conditions

Die items from Profootball18.ch are usually in stock and immediately available for delivery. For orders of multiple items, Profootball18.ch always strives to deliver them completely. If an item is exceptionally not available or sold out, it will be promptly shipped to the customer upon receipt from the supplier.shipped.

Please note that unexpected delays may occur, which are beyond our control and for which we are not responsible. We promise you that we will do our best to ensure that our ProFootball products reach you as quickly as possible and that we will inform you if delays affect your order.

 

After your order has been shipped, you will receive an email with the tracking details. Please contact our customer service if you have any questions or concerns regarding your delivery order.

RETURN SHIPPING

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition as when you received it; it must be unworn and unused, with the original packaging.

 

If you have any questions about a return, you can contact us anytime at info@profootball18.ch.

 

RETURN POLICY

Damages and Issues

Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item.

 

Exceptions / Non-exchangeable Items

Unfortunately, we cannot accept returns for items that were purchased on sale, with gift cards, or are personalized.

 

Exchange

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you as soon as we have received and inspected your return. Once the return has been approved, you will automatically receive a refund to your original payment method. Please keep in mind that it may take a few days for your bank or credit card company to process and post the refund.